This research was conducted in Bosnia and Herzegovina, Montenegro, Serbia, Kosovo, Macedonia, Albania and Turkey under the project "Divided Past - Joint Future". The subject of the research involved attitudes and opinions of citizens, representatives of public, private and civil sector on peace building and the process of reconciliation as well as the role of civil sector in the mentioned countries. The report also contains conclusions and recommendations related to the improvement of the process of reconciliation and strengthening of the role of civil society in the area of the Western Balkans and Turkey.